Duplicate job sheets
  • terry L
    Joined:Wed Jan 18, 2006 11:59 am
    Duplicate job sheets

    by terry L » Wed Mar 31, 2010 9:00 pm

    Has any body come up with a solution for stopping people printing a duplicate job sheet in Service Manager.
    We have a some time happening event as follows.
    What happens is that a job sheet is raised and items are written on the job sheet this info might not have been inputted into capital yet, this job sheet is misplaced and another is printed (no current info).

    Job is finished using printed job sheet items added, customer invoiced. Two weeks later old job sheet has been found and some items not included in the invoice.
    Has any body else had this happen its not a problem with capital its just a procedural issue i know.
  • COBS Tech Support
    Joined:Fri Sep 09, 2005 8:23 am

    by COBS Tech Support » Thu May 13, 2010 6:11 pm

    Do you really want to stop them completely or warn them that printing has already occurred?

    It could be done by adding a user field and a small script to write a 'has been printed' value back into the job card...

    You actually need two scripts, one the same name as the job card form. (This will fire when the job printing has finished). And a check when the user presses the 'Print' button, to see what this value reads and either warn the user or block the user.

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