Overdue Letter not ageing correctly
Posted: Tue Jun 10, 2008 2:33 pm
I have successfully run statements for my customers for last month and the ageing and balances all appear to be working correctly, however when I try to run an overdue letter, the ageing and balances are incorrect.
As an example.
Company A. Terms 30 days Aged by Month
Statement Balance $877.33
Current $877.33
All invoices were dated May, and so whilst 30 days means that technically they are due 1st June, we usually allow our customers 30 days from end of month, so I guess we need to change our terms to 60 days to cater for this, but that isn't the main problem.
The problem is this...
When I use customer letters to run an overdue letter for the above customer, the overdue letter is stating that the account is overdue by $877.33 with an OUTSTANDING BALANCE OF -$1034.91 (minus $1034.91). We have had sales this month of $178.48 and the ageing on the overdue letter is showing correctly as Current $178.48 and 30 Days $877.33. But where is it getting the minus $1034.91 from?
Some customers are getting a correct balance, but quite a few are getting these odd negative balances on the letters. One is even showing an overdue balance of $982.83 and an outstanding balance of $0.00.
Please advise.
As an example.
Company A. Terms 30 days Aged by Month
Statement Balance $877.33
Current $877.33
All invoices were dated May, and so whilst 30 days means that technically they are due 1st June, we usually allow our customers 30 days from end of month, so I guess we need to change our terms to 60 days to cater for this, but that isn't the main problem.
The problem is this...
When I use customer letters to run an overdue letter for the above customer, the overdue letter is stating that the account is overdue by $877.33 with an OUTSTANDING BALANCE OF -$1034.91 (minus $1034.91). We have had sales this month of $178.48 and the ageing on the overdue letter is showing correctly as Current $178.48 and 30 Days $877.33. But where is it getting the minus $1034.91 from?
Some customers are getting a correct balance, but quite a few are getting these odd negative balances on the letters. One is even showing an overdue balance of $982.83 and an outstanding balance of $0.00.
Please advise.