CAPITAL Office Business Software

I have compared the detail set up in the banking area (or at least where I know to look) and all appears to be the same on both computers. However after the payments are pulled through from Capital to the bank the ‘reference’ given from the bank is a bank reference not the Capital reference we have set up. (thus the suppliers do not know who the credit in their account has come from)

Can you please send me instructions on how to set this up correctly

The reference that is placed in the ABA file imported by your bank consists of either:

Narration ID plus the supplier's transaction (audit) number, i.e., PS1000

(This is found on the Create EFT Payments window.)

OR:

EFT Narration ID found on the supplier's account record.

If you're saying (I'm not sure) that the ABA file is correctly generated from one computer but not from the other (new) computer, then I would suspect that on the computer that is 'wrong' the Narration ID on the Create EFT Payments window has been filled in - not left blank. Ensure this is blank, before creating the EFT (ABA) file.

Hope that helps.