[Bianca]

Hi,
In Capital I am adding a payment in a customer's account and in the field for 'Department' I am trying to enter 'DSL' (one of the main departments we use) but it is coming up with the message 'Department not found'.
This department code 'DSL' is used frequently, so I am puzzled as to why it is all of sudden 'not found'.
Would you know the cause of this department not being found?
Your help would be kindly appreciated.

Kind regards,
Bianca

[COBS Tech Support]

A department is made up of a customer internal account and a supplier internal account. What you describe usually happens when one of these internal accounts are accidentally deleted by a user. The solution here would be to add it back to the system if it's been removed.

[Bianca]

Thank you for your help, this resolved the issue :D