by coldrick » Tue Jun 24, 2008 11:21 pm
Ok, then where is the "help desk" and why is this called a "support forum" with category headers "General Support" and "Developer & Power User Support"?
If there is a help desk, it is well hidden. No links on any pages that I can see, and nothing in the members area.
Before we paid for this package our queries were answred very promptly, but now that they have our money, the support seems to have dried up over the past 3 weeks.
Additionally, half of the "support" use we have had has been advising of bugs in the software. At the moment, I think we have helped Capital improve their software as many times as they have helped us with a problem - and yet we are the ones who paid them for the "support".
Not real happy with Capital at the moment. Maybe there should be a rebate on support when a user identifies a legitimate bug in the software.
Where is this "help desk" you mention?
Barry Coldrick
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[Never say "never"!]
[I can't do "can't do"]