[Monty]

Just working on setting up group discounts in special pricing :-

I have done the following:

From the main window -Tables-Pricing-Customer Special Pricing
Have 12 different Product codes
Have give discounts & set all of them to have the Same price group i.e "AIS"

When I go to a customer card for an AIS Group member,
Settings 2 - Discount & Pricing
Discount field - I put in "AIS"


It doesn't apply the discount when I do the price check.
Can you please advise what I am doing wrong ?

[COBS Tech Support]

The most likely explanation is that the system is finding some other rule true, before it gets to your new rule. The system applies the first rule that it finds that is true, so the ordering of your rules is important. If you change the rule number to make it the first in the system (top of the table), does it then work?

You can always find out which rule has been applied by specifying the customer and the item on an invoice, then (while the item is selected), click on the Info tab.

Take a look at "Discount Applied" and "Discount Name". This will tell you which rule was applied.

It is recommended to give every rule a short Discount Name, to help you troubleshoot these kinds of set-up problems.