by COBS Tech Support » Thu Jan 15, 2015 4:52 pm
It sounds like the print queues are not set uniquely for each user.
Since distributed printing is rarely required, it's easiest to turn off the print queue system for that user.
Instruct the user -
1. Open Business Manager
2. From the menu select Company|Preferences|Form Settings
3. Untick Enable Distributed Printing
4. Press Save
See if that resolves the issue. Note, the above steps only affect the PC or session where the settings are changed.
Next, make sure whatever is already in the queue is cleared -
1. Open Business Manager
2. From the menu select Toolbox|Email Status
If any emails are displayed on the grid press 'Empty' or if that is not permitted, press Delete until the grid is empty.