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Service Manager + Drag & Drop Scheduler

Business Software

Business Software You Won’t Outgrow

Job Cards

Service Manager supports an unlimited number of job cards and can maintain an unlimited transaction history of each. The system is integrated with scheduling, stock control, invoicing, purchasing, back ordering, sales ordering, quoting, serial & batch number tracking and other accounting functions. Ideal for service work, repair, maintenance, field service and project management.

Time, Expenses, Materials

Record labour time, expenses (out plant), materials and spare parts used, and other charges and fees.

Screen Builder

Visual design tools let you customize job cards to suite your exact needs. Remove information you don’t

want and add your own, including lists and images. Up to six screens of information can be added to each

job.

Features Work Management Provides continuous records of job status. Monitors work-flow and warns of overdue jobs.

Job History

Tracks previous work done on items for warranty purposes, etc.

Stock Control Link

Reports on stock (such as spare parts) used & serial/batch numbers for each job. Enhanced serial number tracking options are available. Full support for stock kits & non-diminishing items.          

Expense Costing

Calculates costs based on time, materials & expenses such as sublet repair charges/contact work, delivery fees, etc.

Service Invoices

Job cards may have a different invoice style from regular invoices.        

Periodic Billing

Completed jobs may be invoiced once or an unlimited number of times.        

Cost Overrun Tracking

Job & charge estimates may be entered in jobs. Overruns are highlighted in red.

Copy Jobs

The details of old jobs may be copied into new jobs. Full details or address details with or without note information may be included.

Stage Allocation

Up to 9999 stages per job with option to invoice or cost by stage.

Transfer Quotes/Orders

Information from existing quotations or sales orders may be loaded into jobs without retyping.  

Job Quotes

A job may be raised as a

quotation & converted into an

active job at any time.

Purchase Link

When job related purchase order items arrive they may be optionally transferred directly into waiting jobs.

Reopen Closed Jobs

Jobs that have been closed may be reopened at any time.          

Pre-Defined Charges

Up to 4000 time/labour rates may be set.          

Discount Codes

Fully linked to Customer Special Pricing. Agreed pricing or general discounts on spare parts may be assigned. The discount rate may be altered by individual job.

Billable Hours

Tracks hours used versus hours billed.

Travel Time

Can maintain travel charge/rate as separate from service rate.

Note Pads

Unlimited length note information can be maintained for each job.  Notes are automatically date/time/user stamped & are dynamically spell checked.

Card File Link

Invoices may be generated from Card Files & linked to jobs. Ideal for task/project costing for training/seminar course management, etc.          

Unpaid Job Warning

Searches for previous unpaid work & warns when entering new jobs.

Track Expenses by Activity

Contractor work & expenses can be tracked by cost centre/activity. Standard Charges Up to 10 user charges may be assigned per job.

Track Cost by Activity

Staff activity codes may be assigned to work performed. Up to 4000 activities may be defined.
Search

Unlimited Search Criteria

Find jobs by customer, date received, make & model, technician, type of service/repair, client phone number, or whatever criteria you wish. No practical limit on search options.
Adaptability

Customise Screens

The job card screen (and related printed forms) may be fully customised. Up to 6 screens of service information may be maintained per job. Users may add additional (special) field information to the standard screen. Special fields may also be searched & included on printed forms.

Customer Job Card Forms

Produces a quote or ‘job received’ form. May contain conditions of work or custom messages & may be fully customized using visual design tools.

Images & Documents

Link images, documents, & external files to jobs.      

List View

Each job list may have a user configurable selection of columns. An unlimited number of lists may be created & filtered by various criteria.        

Security

Hide or prevent editing of any field (such as charges or on-hold status) or prevent viewing of the whole account, subject to the user's security level. Subject to the edition of CAPITAL running, jobs may be selectively hidden from view. For example, department A cannot view the jobs of department B. Access levels & user profile can restrict operator access to profit/cost information. Export to Microsoft Office The job file can be loaded into most popular spreadsheets such as Excel & OpenOffice, databases such as Access and word processors such as Word. Mail merging with Microsoft Word, or linking to external applications.

Multiple Delivery Addresses

Unlimited delivery or contact addresses per job.
Reporting Management reports on labour, materials & estimated profits including margins. Reports by entered criteria, such as job number range, date range, incomplete jobs, work in progress, account code, priority (marked) jobs, overdue jobs, etc. Estimated Costs Versus Actual Costs report. Cost Centre (Activity) Analysis. Jobs Linked To Unpaid Invoices Report. Staff Time Analysis Reporting. Sort by charges per hour, cost per hour, employee code, hours worked & highest profits.
Flexible Billing Numerous billing options include: Itemize time/labour (or summarize). Itemize stock/materials (or summarize). By specified due dates. Produce overall total only. Invoice all open jobs, tagged jobs or selected job only. Invoice a specified stage only. Invoice a specified customer category only. Allow inspection/editing of invoice before acceptance. Transfer work note information onto invoices. Repeatedly bill a service or stock item with each invoice. List & inspect all prior invoicing & ‘zoom’ on details.
Ideal For Equipment Service Field Service Job costing Project costing Maintenance Repair Periodic billing Activity Scheduling
Job Scheduler

Drag & Drop User Interface

Jobs may be scheduled by dragging them onto the technician calendar. Rebook jobs by dragging the job onto a different technician’s schedule or shift into a different time period with your mouse. Booking clashes are highlighted in red.

Calendars

View daily bookings on Day Calendar or view all bookings on the main system calendar in week or month presentation format.

Google Maps

Integrates with Google Maps.

Calculate Travel Time

Define travel time based on state

or postcode, or create ‘travel

zones’ or allow Google Maps to

calculate travel time automatically

if available. Travel time

component visually represented

by colour shading a portion of the

booking on the calendar.

Rosters

Rosters for technician by day of

week, start & end work days &

break or unavailability periods in-

between.

Overtime & Holidays

Specify overtime & absentee

periods for individual technicians.

Define holiday periods for the

entire business.

Skills

Specify skill sets for technicians &

skill requirements for jobs,

ensuring technicians can perform

specified work.

Email & SMS

Optionally email or SMS job

details to tech’s in the field.

Service Manager Job Scheduler